Privacy Policy
PRIVACY POLICY
We view protection of your privacy as a very important
principle. We understand clearly that You and Your Personal Information is one
of our most important assets and we value the trust you place in us. Please
read the following statement to learn about our information gathering and
dissemination practices.
Note:
Our privacy policy is subject to change at any time without
notice. To make sure you are aware of any changes, please review this policy
periodically.
By visiting this Website you agree to be bound by the terms and
conditions of this Privacy Policy. If you do not agree please do not use or
access our Website.
By mere use of the Website, you expressly consent to our use and
disclosure of your personal information in accordance with this Privacy Policy.
This Privacy Policy is incorporated into and subject to the Terms of Use.
Collection of Personally Identifiable
Information and other Information
We store and process Your Information including any sensitive
financial information collected (as defined under the Information Technology
Act, 2000), if any, on computers that may be protected by physical as well as
reasonable technological security measures and procedures in accordance with
Information Technology Act 2000 and Rules there under. If you object to Your
Information being transferred or used in this way please do not use the
Website.
We collect and store your personal information which is provided
by you from time to time. Our primary goal in doing so is to provide you a
safe, efficient, smooth and customized experience. We use this information to
do internal research on our users' demographics, interests, and behavior to
better understand, protect and serve our users. We may share personal
information with our other corporate entities and affiliates. These entities
and affiliates may market to you as a result of such sharing unless you
explicitly opt-out.
We use data collection devices such as "cookies" on
certain pages of the Website to help analyze our web page flow, measure
promotional effectiveness, and promote trust and safety. "Cookies"
are small files placed on your hard drive that assist us in providing our
services. We offer certain features that are only available through the use of a
"cookie".
We also use cookies to allow you to enter your password less
frequently during a session. Cookies can also help us provide information that
is targeted to your interests. Most cookies are "session cookies,"
meaning that they are automatically deleted from your hard drive at the end of
a session. You are always free to decline our cookies if your browser permits,
although in that case you may not be able to use certain features on the
Website and you may be required to re-enter your password more frequently during
a session.
Additionally, you may encounter "cookies" or other
similar devices on certain pages of the Website that are placed by third
parties. We do not control the use of cookies by third parties.
We may disclose personal information to third parties. This
disclosure may be required for us to provide you access to our Services, to
comply with our legal obligations, to enforce our User Agreement, to facilitate
our marketing and advertising activities, or to prevent, detect, mitigate, and
investigate fraudulent or illegal activities related to our Services. We do not
disclose your personal information to third parties for their marketing and
advertising purposes without your explicit consent.
We may disclose personal information if required to do so by law
or in the good faith belief that such disclosure is reasonably necessary to
respond to subpoenas, court orders, or other legal process. We may disclose
personal information to law enforcement offices, third party rights owners, or
others in the good faith belief that such disclosure is reasonably necessary
to: enforce our Terms or Privacy Policy; respond to claims that an
advertisement, posting or other content violates the rights of a third party;
or protect the rights, property or personal safety of our users or the general
public.
We and our affiliates will share / sell some or all of your
personal information with another business entity should we (or our assets)
plan to merge with, or be acquired by that business entity, or re-organization,
amalgamation, restructuring of business.
Disclaimer of Warranties and Liability
This Website, all the materials and products (including but not
limited to software) and services, included on or otherwise made available to
you through this site are provided on "as is" and "as
available" basis without any representation or warranties, express or
implied except otherwise specified in writing. Without prejudice to the
forgoing paragraph, SEDGE Bioceuticals Inc INDIA does not warrant that:
This Website will be constantly available, or available at all;
or
The information on this Website is complete, true, accurate or
non-misleading.
SEDGE Bioceuticals Inc INDIA will not be liable to you in any
way or in relation to the Contents of, or use of, or otherwise in connection
with, the Website. SEDGE Bioceuticals Inc INDIA does not warrant that this
site; information, Content, materials, product (including software) or services
included on or otherwise made available to You through the Website; their
servers; or electronic communication sent from Us are free of viruses or other
harmful components.
Nothing on Website constitutes, or is meant to constitute,
advice of any kind. All the Products sold on Website are governed by different
state laws and if Seller is unable to deliver such Products due to implications
of different state laws, Seller will return or will give credit for the amount
(if any) received in advance by Seller from the sale of such Product that could
not be delivered to You.
You will be required to enter a valid phone number while placing
an order on the Website. By registering your phone number with us, you consent
to be contacted by us via phone calls, SMS notifications, mobile applications
and/or any other electronic mode of communication in case of any order or
shipment or delivery related updates. We may use your personal information to
initiate any promotional phone calls or SMS.
Payment
While availing any of the payment method/s available on the
Website, we will not be responsible or assume any liability, whatsoever in
respect of any loss or damage arising directly or indirectly to you due to:
Lack of authorization for any transaction/s, or
Any payment issues arising out of the transaction, or
Decline of transaction for any other reason(s)
All payments made against the purchases/services on Website by
you shall be compulsorily in Indian Rupees acceptable in the Republic of India.
Website will not facilitate transaction with respect to any other form of
currency with respect to the purchases made on Website.
Before shipping / delivering your order to you, Seller/ Courier
Partner may request you to provide supporting documents (including but not
limited to Govt. issued ID and address proof) to establish the ownership of the
payment instrument used by you for your purchase. This is done in the interest
of providing a safe online shopping environment to Our Users.
Further:
Transactions, Transaction Price and all commercial terms such as
Delivery, Dispatch of products and/or services are as per principal to
principal bipartite contractual obligations between Buyer and Seller and
payment facility is merely used by the Buyer and Seller to facilitate the
completion of the Transaction. Use of the payment facility shall not render SEDGE
Bioceuticals Inc INDIA liable or responsible for the non-delivery, non-receipt,
non-payment, damage, breach of representations and warranties, non-provision of
warranty services or fraud as regards the products and /or services listed on SEDGE
Bioceuticals Inc INDIA Website.
You have specifically authorized SEDGE Bioceuticals Inc INDIA or
its service providers to collect, process, facilitate and remit payments and /
or the Transaction Price electronically or through Cash on Delivery to and from
other Users in respect of transactions through Payment Facility. Your
relationship with SEDGE Bioceuticals Inc INDIA is on a principal to principal
basis and by accepting these Terms of Use you agree that SEDGE Bioceuticals Inc
INDIA is an independent contractor for all purposes, and does not have control
of or liability for the products or services that are listed on SEDGE
Bioceuticals Inc INDIA's Website that are paid for by using the Payment
Facility. SEDGE Bioceuticals Inc INDIA does not guarantee the identity of any
User nor does it ensure that a Buyer or a Seller will complete a transaction.
You understand, accept and agree that the payment facility
provided by SEDGE Bioceuticals Inc INDIA is neither a banking nor financial
service but is merely a facilitator providing an electronic, automated online
electronic payment, receiving payment through Cash On Delivery, collection and
remittance facility for the Transactions on the Website using the existing
authorized banking infrastructure and Credit Card payment gateway networks.
Further, by providing Payment Facility, SEDGE Bioceuticals Inc INDIA is neither
acting as trustees nor acting in a fiduciary capacity with respect to the
Transaction or the Transaction Price.
Payment Facility for Buyers:
You, as a Buyer, understand that upon initiating a Transaction
You are entering into a legally binding and enforceable contract with the
Seller to purchase the products and /or services from the Seller using the
Payment Facility, and you shall pay the Transaction Price through Your Issuing
Bank to the Seller using Payment Facility.
You, as a Buyer, may agree with the Seller through electronic
communication and electronic records and using the automated features as may be
provided by Payment Facility on any extension / increase in the Dispatch and/or
Delivery time and the Transaction shall stand amended to such extent. Any such
extension / increase of Dispatch / Delivery time or subsequent novation /
variation of the Transaction should be in compliance with Payment Facility
Rules and Policies.
You, as a Buyer, shall electronically notify Payment Facility
using the appropriate Website features immediately upon Delivery or
non-Delivery within the time period as provided in Policies. No notification by
You of Delivery or non-Delivery within the time period specified in the
Policies shall be construed as a deemed Delivery in respect of that
Transaction. In case of Cash On Delivery transactions, Buyer is not required to
confirm the receipt of products or services.
You, as a Buyer, understand that the Payment Facility may not be
available in full or in part for certain category of products and/or services
and/or Transactions as mentioned in the Policies and hence you may not be
entitled to a refund in respect of the Transactions for those products and /or
services.
For both electronics payments and cash on delivery, refund shall
be made through payment facility using NEFT / RTGS or any other online banking
/ electronic funds transfer system approved by Reserve Bank India (RBI).
Refund shall be made in Indian Rupees only and shall be
equivalent to the Transaction Price received in Indian Rupees.
Refund shall be conditional and shall be with recourse available
to SEDGE Bioceuticals Inc INDIA in case of any misuse by Buyer.
Refund shall be subject to Buyer complying with Policies.
SEDGE Bioceuticals Inc INDIA reserves the right to impose limits
on the number of Transactions or Transaction Price which SEDGE Bioceuticals Inc
INDIA may receive from on an individual Valid Credit/Debit/ Cash Card / Valid
Bank Account/ and such other infrastructure or any other financial instrument
directly or indirectly through payment aggregator or through any such facility
authorized by Reserve Bank of India to provide enabling support facility for
collection and remittance of payment or by an individual Buyer during any time
period, and reserves the right to refuse to process Transactions exceeding such
limit.
SEDGE Bioceuticals Inc INDIA reserves the right to refuse to
process Transactions by Buyers with a prior history of questionable charges
including without limitation breach of any agreements by Buyer with SEDGE
Bioceuticals Inc INDIA or breach/violation of any law or any charges imposed by
Issuing Bank or breach of any policy.
SEDGE Bioceuticals Inc INDIA may do such checks as it deems fit
before approving the receipt of/Buyers commitment to pay (for Cash On Delivery
transactions) Transaction Price from the Buyer for security or other reasons at
the discretion of SEDGE Bioceuticals Inc INDIA. As a result of such check if SEDGE
Bioceuticals Inc INDIA is not satisfied with the creditability of the Buyer or
genuineness of the Transaction or other reasons at its sole discretion, SEDGE
Bioceuticals Inc INDIA shall have the right to reject the receipt of / Buyers
commitment to pay Transaction Price. For avoidance of doubt, it is hereby
clarified that the ‘Cash on Delivery’ feature for payment, may be disabled for
certain account users, at the sole discretion of SEDGE Bioceuticals Inc INDIA.
SEDGE Bioceuticals Inc INDIA may delay notifying the payment
confirmation i.e. informing Seller to Dispatch, if SEDGE Bioceuticals Inc INDIA
deems suspicious or for Buyers conducting high transaction volumes to ensure
safety of the Transaction and Transaction Price. In addition, SEDGE
Bioceuticals Inc INDIA may hold Transaction Price and SEDGE Bioceuticals Inc
INDIA may not inform Seller to Dispatch or remit Transaction Price to law
enforcement officials (instead of refunding the same to Buyer) at the request
of law enforcement officials or in the event the Buyer is engaged in any form
of illegal activity.
The Buyer acknowledge that SEDGE Bioceuticals Inc INDIA will not
be liable for any damages, interests or claims etc. resulting from not
processing a Transaction/Transaction Price or any delay in processing a
Transaction/Transaction Price which is beyond control of SEDGE Bioceuticals Inc
INDIA.
Buyer's arrangement with Issuing Bank:
All Valid Credit / Debit/ Cash Card/ and other payment
instruments are processed using a Credit Card payment gateway or appropriate
payment system infrastructure and the same will also be governed by the terms
and conditions agreed to between the Buyer and the respective Issuing Bank and
payment instrument issuing company.
All Online Bank Transfers from Valid Bank Accounts are processed
using the gateway provided by the respective Issuing Bank which support Payment
Facility to provide these services to the Users. All such Online Bank Transfers
on Payment Facility are also governed by the terms and conditions agreed to
between Buyer and the respective Issuing Bank.
SEDGE Bioceuticals Inc INDIA's Replacement
Guarantee*
SEDGE Bioceuticals Inc INDIA's Replacement Guarantee seeks to
assist Buyers who have been defrauded by qualified sellers on the Website. The
return policy period depends on the product category and the seller. If at the
time of delivery and/or within the applicable return policy period, if any
defect is found, then the buyer of the product(s) can ask for replacement of
the product(s) from the seller subject to the following terms and conditions
Notify seller of any defects in the product(s) at the time of
delivery of the product/s and/or within the applicable return policy period and
the same product(s) will be replaced in return of the defective product(s).
Replacement can be for the entire product(s) or part(s) of the
product subject to availability of the same with the seller.
Following products shall not be eligible for return or
replacement:
§ Damages
due to misuse of product;
§ Incidental
damage due to malfunctioning of product;
§ Any
consumable item which has been used;
§ Products
with tampered or missing serial/UPC numbers;
§ Any
product that is returned without all original packaging and accessories,
including the box, manufacturer's packaging if any, and all other items
originally included with the product(s) delivered;
If SEDGE Bioceuticals Inc INDIA has any suspicion or knowledge
that any of its buyers are involved in any activity that is intended to provide
claims or information that is false or not genuine, SEDGE Bioceuticals Inc
INDIA may also, while reserving its rights to initiate civil and/or criminal
proceedings against such member buyers, at its sole discretion, suspend, block,
restrict, cancel the Display Name of such buyers and/or disqualify that user
and any related users from availing protection through this program. Customers
who have been blocked for any suspicious or fraudulent activity on SEDGE
Bioceuticals Inc INDIA will not be allowed to return their products.
Any person who, knowingly and with intent to injure, defraud or
deceive, files a Fraudulent Complaint containing false, incomplete, or
misleading information may be guilty of a criminal offence and will be
prosecuted to the fullest extent of the law.
Choice/Opt-Out
We provide all users with the opportunity to opt-out of
receiving non-essential (promotional, marketing-related) communications from us
on behalf of our partners, and from us in general, after setting up an account.
If you want to remove your contact information from all our
lists and newsletters, please visit unsubscribe.
Indemnity
You shall indemnify and hold harmless SEDGE Bioceuticals Inc
INDIA, its owner, licensee, affiliates, subsidiaries, group companies (as
applicable) and their respective officers, directors, agents, and employees,
from any claim or demand, or actions including reasonable attorneys' fees, made
by any third party or penalty imposed due to or arising out of Your breach of
this Terms of Use, privacy Policy and other Policies, or Your violation of any
law, rules or regulations or the rights (including infringement of intellectual
property rights) of a third party.
Applicable Law
Privacy Policy shall be governed by and interpreted and
construed in accordance with the laws of India. The place of jurisdiction shall
be exclusively in New Delhi.
Jurisdictional Issues/Sale in India Only
Unless otherwise specified, the material on the Website is
presented solely for the purpose of sale in India. SEDGE Bioceuticals Inc INDIA
make no representation that materials in the Website are appropriate or
available for use in other locations/Countries other than India. Those who
choose to access this site from other locations/Countries other than India do
so on their own initiative and SEDGE Bioceuticals Inc INDIA is not responsible
for supply of products/refund for the products ordered from other
locations/Countries other than India, compliance with local laws, if and to the
extent local laws are applicable.
Trademark, Copyright and Restriction
This site is controlled and operated by SEDGE Bioceuticals Inc
INDIA and products are sold by respective Sellers. All material on this site,
including images, illustrations, audio clips, and video clips, are protected by
copyrights, trademarks, and other intellectual property rights. Material on
Website is solely for your personal, non-commercial use. You must not copy,
reproduce, republish, upload, post, transmit or distribute such material in any
way, including by email or other electronic means and whether directly or indirectly
and you must not assist any other person to do so. Without the prior written
consent of the owner, modification of the materials, use of the materials on
any other website or networked computer environment or use of the materials for
any purpose other than personal, non-commercial use is a violation of the
copyrights, trademarks and other proprietary rights, and is prohibited. Any use
for which you receive any remuneration, whether in money or otherwise, is a
commercial use for the purposes of this clause.
Trademark complaint
SEDGE Bioceuticals Inc INDIA respects the intellectual property
of others. In case you feel that Your Trademark has been infringed, you can
write to SEDGE Bioceuticals Inc INDIA at customer-care@SEDGE Bioceuticals Inc
INDIA.com.
Product Description
At SEDGE Bioceuticals Inc INDIA, we do not warrant that Product
description or other content of this Website is accurate, complete, reliable,
current, or error-free and assume no liability in this regard.
Limitation of Liability
IN NO EVENT SHALL SEDGE BIOCEUTICALS INC INDIA BE LIABLE FOR ANY
SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND IN
CONNECTION WITH THIS PRIVACY POLICY, EVEN IF USER HAS BEEN INFORMED IN ADVANCE
OF THE POSSIBILITY OF SUCH DAMAGES.
Profanity Policy
SEDGE Bioceuticals Inc INDIA prohibits the use of language that
is racist, hateful, sexual or obscene in nature in a public area.
This policy extends to text within listings, on Seller pages and
all other areas of the site that another User may view. If the profane words
are part of a title for the item being sold, we allow Sellers to 'blur' out the
bulk of the offending word with asterisks (i.e., s*** or f***).
Please report any violations of this policy to the correct area
for review:
Report offensive Display Names
Report offensive language in a listing or otherwise
If a feedback comment; or any communication made between Users
on the Website; or email communication between Users in relation to
transactions conducted on Website contain profanity, please review Our feedback
removal policy and submit a request for action/removal.
Disciplinary action may result in the indefinite suspension of a
User's account, temporary suspension, or a formal warning.
SEDGE Bioceuticals Inc INDIA will consider the circumstances of
an alleged policy violation and the user's trading records before taking
action.
Disputes Resolutions Policy
Generally, transactions are conducted smoothly on SEDGE
Bioceuticals Inc INDIA. However there may be some cases where both the Buyers
and Sellers may face issues. At SEDGE Bioceuticals Inc INDIA, we have a Dispute
Resolution process in order to resolve disputes between Buyers and Sellers.
'Dispute':
A 'Dispute' can be defined as a disagreement between a Buyer and
a Seller in connection with a transaction on the Website.
Disputes are filed as a result of a disagreement between the
Buyer and the Seller. Disputes arise out of an issue that is raised by either party
not being completely satisfied with the resolution of their complaint/issue.
It is important that before a Buyer/Seller raises a dispute,
they should attempt to solve the issue. Please note that whenever a Buyer
raises a dispute, the Seller's payment for that order is put on hold
immediately until the issue is resolved.
'Dispute' creation:
Whenever there is a disagreement, the Buyer can write to care@sedgeskincare.com,
in order to raise a dispute. Disputes can be raised at a particular transaction
level.
Types of 'Disputes':
Following are the indicative examples of potential disputes:
Wrong item received
Item not as described
Damaged or Seal broken on Product
Part/Accessory missing
Item not Compatible
Seller Description/Specification Wrong
Defective (Functional issues)
Product not working and Manufacturer claims invalid Invoice
In case the Seller rejects the return request of the Buyer, and
Buyer raises a dispute, then SEDGE Bioceuticals Inc INDIA will try to mediate
and resolve the dispute between both the parties. If the dispute is resolved in
favor of the Buyer, a refund is provided once the product is returned to the
Seller. If the dispute is settled in favor of the Seller, Buyer is entitled to
any refund.
Raising disputes against Sellers does not automatically entitle
the Buyer to a refund or replacement for the product purchased. SEDGE
Bioceuticals Inc INDIA shall verify the disputes so raised and may process only
such claims that are valid and genuine.
SEDGE Bioceuticals Inc INDIA shall at no point be responsible
for any direct or indirect losses, expenses, costs of any nature whatsoever
that may be incurred by any Buyer/Seller.
Claims of the nature of 'Buyer remorse' (i.e. instances where
products are bought by the Buyer by mistake or where the Buyer chooses to
change his/her mind with regard to the product purchased by him) will not be
entertained.
SEDGE Bioceuticals Inc INDIA reserves its right to initiate
civil and/or criminal proceedings against a User who, files an invalid and/or
false claims or provides false, incomplete, or misleading information. In
addition to the legal proceedings as aforesaid, SEDGE Bioceuticals Inc INDIA
may at its sole discretion suspend, block, restrict, cancel the Display Name
[and its related Display Names] of such User and/or disqualify that user and
any related users.
Decisions made by SEDGE Bioceuticals Inc INDIA shall be final
and binding on its Users.
SEDGE Bioceuticals Inc INDIA Customer Support Team may seek
additional information / clarification from Buyer to facilitate resolution of
the dispute. In the event Buyer does not respond with information /
clarification sought within 10 days of such request, the dispute shall be
auto-closed in favor of the Seller.
Email Abuse & Threat Policy
Private communication, including email correspondence, is not
regulated by SEDGE Bioceuticals Inc INDIA. SEDGE Bioceuticals Inc INDIA
encourages its Users to be professional, courteous and respectful when
communicating by email.
However, SEDGE Bioceuticals Inc INDIA will investigate and can
take action on certain types of unwanted emails that violate SEDGE Bioceuticals
Inc INDIA policies.
Such instances:
Threats of Bodily Harm - SEDGE Bioceuticals Inc INDIA does not
permit Users to send explicit threats of bodily harm.
Misuse of SEDGE Bioceuticals Inc INDIA System - SEDGE
Bioceuticals Inc INDIA allows Users to facilitate transactions through the SEDGE
Bioceuticals Inc INDIA system, but will investigate any misuse of this service.
Spoof (Fake) email - SEDGE Bioceuticals Inc INDIA will never ask
you to provide sensitive information through email. In case you receive any
spoof (fake) email, you are requested to report the same to us through 'Contact
Us' tab.
Spam (Unsolicited Commercial email) - SEDGE Bioceuticals Inc
INDIA's spam policy applies only to unsolicited commercial messages sent by SEDGE
Bioceuticals Inc INDIA Users. SEDGE Bioceuticals Inc INDIA Users are not
allowed to send spam messages to other Users.
Offers to Buy Outside of SEDGE Bioceuticals Inc INDIA - SEDGE
Bioceuticals Inc INDIA prohibits email offers to buy listed products outside of
the SEDGE Bioceuticals Inc INDIA Website. Offers of this nature are a potential
fraud risk for Buyers.
SEDGE Bioceuticals Inc INDIA policy prohibits user-to-user
threats of physical harm via any method including, phone, email and on our
public message boards.
Contact Us
Please contact
us for any questions or comments (including all inquiries
unrelated to copyright infringement) regarding this Website.
Grievance
In accordance with Information Technology Act 2000 and rules
made there under, the name and contact details of the Grievance Officer are
provided below:
Customer Support Team
care@sedgeskincare.com